
Originally Posted by
Matchbox
The short answer is, you'll get another one. No matter why you send it back, any kitchen worth the name will get rid of the returned food (either by throwing it out or - rarely, I've only occasionally seen this permitted - giving it to we starving animals in the kitchen) and make you a whole new plate more to your liking. We're professionals, and part of being professional is being willing to do it again (and again, and again if necessary) to get it right. Note that, despite all the urban legends about people spitting in returned food, I've never seen this done. No spitting in it. No peeing in it. No masturbating in it. We just don't, ever. If I ever caught one of my apprentices or my line cooks even contemplating anything like that, he'd be out on his ass so fast he'd skid when he hit the ground.
We take the food back, we get rid of it, we refire the order as soon as there's room on the line (a cook may be juggling eight burners at once, but as soon as there's one free the refire takes that spot because it's more urgent than any of the other fifteen orders waiting to go) and we send out the new food with profound apologies.
HOWEVER, the way the refire looks can be quite different depending on the reason for it being returned. If it's our screw-up (it's not what you ordered, it's cold, anything like that) the refire looks like this...
"You fucked up. Do it again and get it right, or I'll rip your head off and shit down your neck."
"Heard, chef. Sorry chef."
It's remade, the order goes out, dinner service continues because there are too many other orders coming in to stop...and when a moment presents (during staff meal, or in the time after service ends when we're all outside the back door having a smoke before going back in to clean) an ass-chewing will happen.
The luckless screw-up will be informed that he's a useless sack of shit, that the best part of him ran down his mother's hind leg and that he'll be in real trouble if this happens again. Some necessary (but monotonous and filthy) job will probably be found for him too, something he can really hate - something that involves salt water or lemon juice that might work into that night's fresh cuts, perhaps. ONE of us will have to do it regardless, and we're ALL carrying fresh cuts that will sting, so it may as well be the screw-up who has to suffer. Physical correction is becoming less and less common in general (and I do not generally do it...I had to take it as an apprentice, but I very, very rarely choose to deal it out) but isn't unheard of, especially in older kitchens; I've heard stories that I absolutely accept as true of young cooks being burned with hot spoons, pushed down a flight of stairs, chased around by a maniac with a knife who slashes at them until the back of their whites are hanging off them in ribbons. I've seen PROOF of the last one!
It's nothing personal. It's half an hour's rant about how we're all worthless pieces of shit to reinforce that we MUST get it right.
If it's YOU choosing to be difficult, the smoke break out by the rubbish bins will be spent badmouthing you instead. We will never do anything to your food, and we will never act on our fantasies of hurting you, but huge amounts of imaginary effort will be expended trying to decide how many bags of rotting syphilitic dicks you need to eat and it's highly likely that a week from now every cook in town will know you're a stupid asshole. The big incestuous freak tribe talks to each other, and some customers become legends this way. Kitchens are full of small gods and superstitions - I'm a devout Catholic, and I still make my sacrifice to the kitchen gods before I start work. You in the dining room become the small demons, who exist only to make us suffer and who it's completely fair to hate.
Again, this is not personal. We don't even know who you are.We certainly don't care who you are, and honestly it's just cathartic.
If, however, you're a repeat offender with your stupid requests...trust me, we know who you are by then.
Repeat offenders who keep coming back make it personal very quickly. Most restaurant booking software has room for notes on it, you see. Normally these notes are there to cover ordinary little details that might be useful for either serving staff or kitchen staff to know, like severe shellfish allergy, or has an engagement ring for the kitchens, wants it hidden in dessert. Sometimes they're a little stranger than that - Is married, but every time he comes here it's with a different woman. Do NOT refer to any of them as his wife, we have no idea which one really is!
Repeat offenders get SPECIAL notes. These are some I remember from the last place I worked.
Gropes the waitresses. Male server only.
Complete oxygen thief. Do not engage.
NO. Just...no.
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