Radio Shack Customer Receives Beating After Asking for Manager - In the News

EmeraldEyes · 05-04-2009, 10:24 PM

http://www.switched.com/2009/05/03/r...ing-instead%2F

If you've ever worked in customer service, you know how infuriating it is to listen to an endless string of mundane complaints or fend off duplicitous customers looking to get something for free. Regardless, there's a line that customer service reps should never cross -- the line between angrily getting a supervisor and mercilessly pummeling the dissatisfied shopper.

According to WEAU, Radio Shack employee James Knol of Eau Claire, Wisconsin crossed that line last Sunday night (April 28). Knol not only refused to accept a return item from customer Leigh Carey, but he also started punching him so violently that a witness called '911.' Apparently, Knol went all 'Incredible Hulk' when Carey asked to see his manager.

Knol was charged with disorderly conduct and battery, but WEAU didn't release any details about Carey's condition or plans for litigation, although we won't be surprised to see a lawsuit in the very near future.

Holy Sheep!!!

Meghan · 05-04-2009, 10:29 PM

Well that seems like a reasonable way to handle the situation

Viva · 05-04-2009, 10:32 PM

Wow, I don't know. I can't believe how people talk to others in this world.

I mean really, the other day a customer said something INCREDIBLY rude to my friend at work and when she said "excuse me?" (or something like that) the customer was like HOW DARE YOU SPEAK TO ME THAT WAY!!!!

WTF, I don't get how you can be a jerk to customer service people and expect them to control themselves, honestly.

April · 05-04-2009, 10:34 PM

customers are always right! my a$$

LouWho · 05-04-2009, 11:32 PM

Originally Posted by Meghan

Well that seems like a reasonable way to handle the situation

estacia · 05-04-2009, 11:35 PM

Wow! That is crazy.

chriswifey · 05-04-2009, 11:36 PM

I used to work at best buy for a longggg time in customer service. The first thing I was told is customers can get out of hand when it comes to electronics and if that happens take a step back and get the manager. lol I've been cursed at, had things thrown at me, lied on, lied to, spat at *thank God they missed cuz this article might have been about me* I quit best buy b/c $10 an hour is not worth my safety or sanity...

guynavywife · 05-05-2009, 12:21 AM

Yeah, I am sure the customer deserved it. No, seriously, "no returns without reciept" means "No Friggen' returns without your receipt, and you will try to return it without a receipt at your own risk!!!"

Navgirl · 05-05-2009, 12:46 AM

I wonder if the customer said something that really pissed the clerk off. Not that the customer deserved such treatment but people can be set off at the littlest thing like a comment.
I have done my fair share of customer service work and I really don't ever want to do that ever again. I Hate working with the public.

lildixiemiss · 05-05-2009, 01:03 AM

Well I hope the other person is ok! That guy should probably get some anger management . A complete stranger shouldn't make you that angry.

05-04-2009, 10:24 PM	#1 (permalink)
EmeraldEyes Account Closed Join Date: Mar 2007 Location: An official "Region rat"........again Posts: 3,347 Classifieds: (0) Activity: 0% Longevity: 48%	Radio Shack Customer Receives Beating After Asking for Manager http://www.switched.com/2009/05/03/r...ing-instead%2F If you've ever worked in customer service, you know how infuriating it is to listen to an endless string of mundane complaints or fend off duplicitous customers looking to get something for free. Regardless, there's a line that customer service reps should never cross -- the line between angrily getting a supervisor and mercilessly pummeling the dissatisfied shopper. According to WEAU, Radio Shack employee James Knol of Eau Claire, Wisconsin crossed that line last Sunday night (April 28). Knol not only refused to accept a return item from customer Leigh Carey, but he also started punching him so violently that a witness called '911.' Apparently, Knol went all 'Incredible Hulk' when Carey asked to see his manager. Knol was charged with disorderly conduct and battery, but WEAU didn't release any details about Carey's condition or plans for litigation, although we won't be surprised to see a lawsuit in the very near future. Holy Sheep!!!

05-04-2009, 10:29 PM	#2 (permalink)
Meghan Of all the things I am, 'sweet' is not one of them Join Date: May 2008 Location: Mountain Home AFB, ID Posts: 7,940 Classifieds: (0) Activity: 0% Longevity: 29%	Well that seems like a reasonable way to handle the situation __________________ wifey(s) to sweetvanity & mjsparkles2001 & mushortgirl03 & Geotech "It doesn't matter how many miles are between us, it doesn't matter where we both are, I will love you, everyday, for as long as God graces me with life. You, and those children, are the reason that I am alive." - Jeffrey, Letters Home #17

05-04-2009, 10:32 PM	#3 (permalink)
Viva ahimsa Join Date: Jan 2008 Location: Las Vegas Posts: 2,763 Classifieds: (0) Activity: 0% Longevity: 35%	Wow, I don't know. I can't believe how people talk to others in this world. I mean really, the other day a customer said something INCREDIBLY rude to my friend at work and when she said "excuse me?" (or something like that) the customer was like HOW DARE YOU SPEAK TO ME THAT WAY!!!! WTF, I don't get how you can be a jerk to customer service people and expect them to control themselves, honestly. __________________ It's Halloween so.... you know, BOO!

05-04-2009, 10:34 PM	#4 (permalink)
April It's YOUR choice Join Date: Jan 2004 Location: HOME IN TEXAS!!!!! Posts: 7,957 Classifieds: (1) Activity: 0% Longevity: 98%	customers are always right! my a$$ __________________ Freedom and Liberty require Service and Sacrifice

05-05-2009, 12:46 AM	#9 (permalink)
Navgirl Hmmmm Join Date: Nov 2007 Posts: 6,569 Classifieds: (0) Activity: 20% Longevity: 37%	I wonder if the customer said something that really pissed the clerk off. Not that the customer deserved such treatment but people can be set off at the littlest thing like a comment. I have done my fair share of customer service work and I really don't ever want to do that ever again. I Hate working with the public. __________________

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05-04-2009, 11:35 PM	#6 (permalink)
estacia Account Closed Join Date: Feb 2008 Posts: 5,904 Blog Entries: 1 Classifieds: (2) Activity: 0% Longevity: 33%	Wow! That is crazy.

05-04-2009, 11:36 PM	#7 (permalink)
chriswifey Account Closed Join Date: Jan 2009 Posts: 1,752 Blog Entries: 1 Classifieds: (0) Activity: 0% Longevity: 18%	I used to work at best buy for a longggg time in customer service. The first thing I was told is customers can get out of hand when it comes to electronics and if that happens take a step back and get the manager. lol I've been cursed at, had things thrown at me, lied on, lied to, spat at thank God they missed cuz this article might have been about me I quit best buy b/c $10 an hour is not worth my safety or sanity...

05-05-2009, 01:03 AM	#10 (permalink)
lildixiemiss I'm Amy nice to meet you! Join Date: Sep 2008 Location: norfolk/ VA Posts: 4,424 Classifieds: (0) Activity: 2% Longevity: 24%	Well I hope the other person is ok! That guy should probably get some anger management . A complete stranger shouldn't make you that angry. __________________ HE"S HOME!!!! Let me light up the sky light it up for you let me make you smile i'll ignite for you I w/my wives: Kayla, Rei, Onewife, blinkyboobear,louisa ,redhead_navygf ,His Girl ,ashely, Sapphiremommey and lovemyjarhead!!.