ok im so nut sure if this is where this belongs or not.but im having issues with getting a bank card from the Armed forces bank...

we started the process back towards the end of june. although Dh didnt finally send the copy of his ID till the friday before he deployed.

everyone said it should have been here by now.
(its been 2 weeks)
ive tried to contact customer service online but said something bout a secret code?
im just confussed and really starting to get aggravating with waiting...
basically my question (i forgot to put it oops xD)

how long does it normally take to get a card from there?