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Thread: Security problems for Tricare Online?

  1. Senior Member
    goldengirl's Avatar
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    #1

    Security problems for Tricare Online?

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    I'm trying to register on Tricare Online and Firefox keeps telling me that the website is unsecure, untrusted, etc.

    Is Tricare Online safe to use, or should I listen to the firefox warnings?
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    His*PITA*'s Avatar
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    #2
    I get those warnings for a lot of legit military sites. Just check to make sure you are on the correct web address.
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    #3
    most DoD websites are not compatible with firefox...anything that DH or I have to use for AF stuffs has to be done on IE
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    #4
    Okay, I went ahead and signed up and I got an email with my log in info from a .mil email address, so I guess I'm safe to assume everything is legit?
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    #5
    Quote Originally Posted by His*PITA* View Post
    I get those warnings for a lot of legit military sites. Just check to make sure you are on the correct web address.
    Yep same. I get it on IE, Firefox and Safari.
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    #6
    firefox wont load TRICARE. ever. I have to use internet explorer.
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    #7

    Thumbs Up TOL is Secure

    I experienced a similar error and contacted the MHS Helpdesk who were very helpful and provided the following solution:

    Some TRICARE Online users may receive an invalid
    certificate warning message when logging onto
    www.tricareonline.com usinf IE and other common browsers.

    This warning message usually occurs to TRICARE Online users
    who access the Web portal from outside a government network.
    The warning messages may say, “security certificate error” or
    “untrusted site,” and occur because the government issued
    authentication certifi cates are not being recognized by a user’s
    home Internet browser.

    Users who receive these warning messages should download a
    DOD certificate onto their home computers using these steps:
    • Click onto: Index of /CACDrivers
    InstallRoot_v3.13A.exe
    • Download the certificate to your desktop
    • Once the download is complete, run the program
    • Once installation is complete, please close all open browser
    windows before logging in to www.tricareonline.com

    Once complete, users may receive a final warning message as they
    install the DOD certificate. Please click the “YES” button to continue.

    Hope this helps!

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